DCG Session 20: Data Center Operational Sustainability

Session 21: Data Center Operational Sustainability – People — This video focuses on the first pillar of operational sustainability: building the right on-site organization, skills, and culture to run a reliable facility 24x7. It defines roles and competencies across operations leadership, shift engineers/technicians, control room and monitoring, quality and compliance, and vendor management, and links them to SOPs/MOPs/EOPs, training, drills, and human?error reduction methods. The session highlights staffing models, shift structures, RACI, competency matrices, and KPI dashboards that align people, process, and technology to maintain availability, efficiency, safety, and continuous improvement over the lifecycle.